Privacy Policy

Who we are

Free Junk Dubai operates the website freejunkdubai.ae and provides item review and pickup services in Dubai.

This Privacy Policy explains what information we receive, why we use it, how it may be shared, and the choices available to you.

Information we receive

When you contact us, use the pickup checker, or communicate through WhatsApp, you may provide:

• Your name and phone number
• Your WhatsApp account information
• Photos or videos of the items
• Your Dubai area and approximate pickup location
• Building, parking, elevator, or access details
• The type, condition, and quantity of the items
• Messages and other information related to your request

Our website may also receive technical information, including:

• Your internet address
• Browser and device information
• Pages visited and time spent on the website
• The website or advertisement that referred you to us
• Cookie and measurement identifiers

How we use information

We may use information to:

• Review whether items match our pickup criteria
• Reply to questions and provide clear confirmation
• Arrange and manage an accepted pickup
• Communicate about timing, location, and access
• Understand website usage and improve the service
• Measure website traffic and advertising performance
• Prevent misuse, fraud, or security problems
• Comply with applicable legal obligations

We process information when you provide consent, request our service, or when processing is otherwise permitted or required by applicable law.

Photos and item details

Photos help us review the item type, visible condition, and quantity before confirming a pickup.

Before sending photos, remove or hide personal documents, identification cards, financial information, family photographs, screens, addresses, and other private information that is not needed for the review.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it.

WhatsApp and external services

When you select a WhatsApp button, you leave our website and communicate through a service operated by Meta.

WhatsApp and Meta may process information according to their own privacy terms. Your use of WhatsApp is also subject to the privacy settings available in your WhatsApp account.

We recommend sending only the information required to review and arrange your pickup. You can review the WhatsApp Privacy Policy before using the service.

Cookies and measurement technologies

Our website may use cookies and similar technologies to operate correctly, remember choices, understand website traffic, and measure advertising performance.

Google Tag Manager may be used to manage measurement tags on the website. Google services may receive technical information depending on which tags are active and the privacy choices available to you.

You can control or delete cookies through your browser settings. Blocking some cookies may affect parts of the website. Read the Google Privacy Policy for more information about how Google processes data.

How we share information

We may share limited information with:

• Team members who need it to review or arrange a pickup
• Website hosting and technical service providers
• Communication providers such as WhatsApp
• Measurement providers such as Google
• Professional advisers when reasonably necessary
• Government or legal authorities when disclosure is required by law

We do not sell or rent personal information. Service providers may access information only for the services they perform and are expected to protect it appropriately.

International data processing

Some communication, hosting, and measurement providers may process information outside the United Arab Emirates.

Where required, we take reasonable steps to use providers and safeguards that support lawful and secure data processing.

How long we keep information

We keep personal information only for as long as reasonably necessary to:

• Review and complete your request
• Manage communication and follow up
• Maintain security and prevent misuse
• Resolve disputes
• Meet legal and record keeping obligations

Information that is no longer required may be deleted or anonymised.

Your privacy rights

Subject to applicable law, you may request:

• Information about the personal data we hold about you
• Access to your personal data
• Correction of inaccurate or incomplete information
• Deletion of information that is no longer required
• Restriction or cessation of certain processing
• Withdrawal of consent where processing depends on consent
• Transfer of eligible personal data in an appropriate format
• Review of certain automated processing decisions

We may need to verify your identity before completing a request. Some requests may be limited where retention or processing is required by law.

These rights are described in the UAE Personal Data Protection Law.

Information security

We use reasonable administrative and technical measures to protect personal information from unauthorised access, loss, alteration, misuse, or disclosure.

No website, messaging platform, or internet transmission can be guaranteed to be completely secure. Avoid sending unnecessary sensitive information through the website or WhatsApp.

Children

Our service is not intended for children to submit pickup requests without the involvement of a parent or legal guardian.

If you believe a child has provided personal information without appropriate permission, contact us so we can review and remove it where appropriate.

External links

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of external services. Review their privacy terms before providing personal information.

Changes to this Privacy Policy

We may update this policy when our services, website tools, or legal obligations change. The updated version will appear on this page with a revised date.